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Frequently Asked Questions

Due to the weight and size of our products, we discourage returns. Please reach out to our team with any questions prior to purchase to make sure you are ordering the product you intend.  If you do find the need to return a product that is free of defects (due to size, color, materials, etc.), you are responsible for costs of return shipping.  Returns can only be accepted in undamaged boxes, in complete original packing to prevent breakage in reshipping. Your refund will be issued once received and back in inventory; Contact Weston at weston@paintedskydesigns.com to process a return.

We warranty all of our products to be free of defect at the time of purchase and 60 days after. If there are any defects in the product, contact us as soon as possible with the details. We will send out any replacement parts at no cost to the customer.

If you need a part contact us, along with photos of the defective part(s) at weston@paintedskydesigns.com. Please refer to assembly instructions to request the proper part. You may also submit our online Parts Form. We will make every effort to reply in a timely manner and send out a replacement part promptly.

Maintenance-free means that there is nothing special you need to do to Painted Sky Designs furniture to keep it looking great. Our powder coating is the best grade used in the industry. That said, the sun will eventually break down any paint. The amount and intensity of the sun exposure will determine how long the powder coating performs at a high level.

All of our products are made to be outdoors year-round, however, any way that you can limit exposure to the elements will extend the life of the powder coating.

Absolutely. Clean the metal, reprime it with Rustoleum Rust Reformer, then top coat with either "oil rubbed bronze" or "hammered steel" spray paint.

All Painted Sky products are designed in Dubuque, Iowa and manufactured by a third generation, family owned artisan foundry in China to our specifications. We are always open to a domestic manufacturing option. Drop us a note if you have any interesting leads.

When making a purchase decision, there is no substitute for seeing and feeling the product in person. Check our Dealer Locator page to find an authorized Painted Sky Designs dealer near you. 

We have the pleasure of working with a great customer base from coast to coast in the U.S. and Canada and consider them to be valued business partners. For more information about becoming a dealer visit our "Become a Dealer" page.

Customer reviews for each product are available on our website. You can also visit our Facebook page for reviews. If you purchase a product, we always appreciate you recommending us on Facebook or leaving a review on our site.


Headquarters

Painted Sky Designs
6537 Massey Station Road
Dubuque, IA 52003
Ph: 563-557-7160

Business Hours:
Monday-Friday, 8:00 a.m. to 4:00 p.m.


Assembly Videos

Get In Touch

Do you have a question about our products, or are you interested in becoming a dealer?
Fill out the form below and a Painted Sky representative will contact you during business hours.